Shipments and returns
Your pack shipment
Receiving an order in our warehouse: 0.00 EUR
You can receive the ordered goods at our showroom — 29 Eizenšteina Street, 2nd floor, office 212, Riga.
Working hours:
Working days: 19:00 - 20:00
UNISEND / Latvijas Pasts
- Delivery costs Lithuania: 2.80 EUR
- Delivery costs Latvia: 1.75 EUR
- Delivery costs Estonia: 2.80 EUR
FREE SHIPPING for orders over 25 EUR — Lithuania, Latvia, Estonia.
Delivery time: 1-3 workdays since the payment
You can collect your order from any PickUp parcel machine of your choice. The parcel can be collected every day, 24 hours a day. To use this service you will need an individual code, that is sent to the client via sms/e-mail. Once you've entered the code, the door to the cell with your parcel will open. If the parcel is not collected within 5 days, it will be returned to the sender.
How do I return an item?
If the item you ordered doesn't fit, you don't like it, or you simply changed your mind, you can return or exchange it within 14 days of receiving it.
Exchanges and returns apply only to new, unused items in their original packaging with the manufacturer's original tags.
Returns can be arranged via UNISEND self-service terminals.
Take the prepared parcel to any terminal that is convenient for you.
Do I have to pay for returning a parcel?
Return via Unisend self-service terminal
Returns are free if the total value of the items you keep is at least €20.00. If the value of the items you keep is less than €20.00, a return fee of €2.00 applies. THE RETURN FEE WILL BE DEDUCTED FROM THE AMOUNT TO BE REFUNDED.
Once we receive the returned items, they will be inspected and accepted. The money will be refunded by bank transfer to the payer's bank account without delay, but no later than 14 (fourteen) days from the date we received your notice of withdrawal from the contract.
Does the purchase come with a warranty?
The warranty period for clothing is 2 years from the date of receipt.
The warranty covers manufacturing defects (e.g., seams, fabric, hardware), but does not cover normal wear and tear, improper care, or mechanical damage.
The warranty does not apply if:
- the purchase receipt / bank payment confirmation has not been kept;
- parts of the item (hardware, zipper, belt, etc.) have been lost;
- the defect was caused by using the item for a purpose other than intended;
- the defect was caused by exposure to chemical or mechanical factors;
- the defect was caused by force majeure or an accident;
- the item had already been repaired before being returned to us.